Question 1

What languages does RAIEON support?

Accepted Answer

70+ languages, with deep dialect-level fluency in Hebrew, Levantine Arabic (Jerusalem and Ramallah dialects), Russian, and English. Agents detect the caller's language automatically and can switch mid-conversation.

Question 2

Do I need to be technical to use RAIEON?

Accepted Answer

No. You can configure agents through natural language instructions, upload knowledge base documents via the dashboard, and manage everything from a simple admin interface.

Question 3

How fast can I go live?

Accepted Answer

Most businesses are live within 48 hours. Simple use cases (FAQ answering, appointment scheduling) can be running same-day.

Question 4

Can the agent connect to my existing systems?

Accepted Answer

Yes. RAIEON supports MCP servers, SOAP endpoints, and REST webhooks. If your system has an API, RAIEON can connect to it.

Question 5

Is my data secure?

Accepted Answer

Full tenant isolation, AES-256-GCM encryption, HMAC-signed webhooks, and privacy-conscious regional hosting controls.

Question 6

Can I use RAIEON for outbound calls?

Accepted Answer

Yes. The platform supports outbound dialing for appointment reminders, follow-ups, surveys, and proactive customer outreach.

Question 7

What happens when the agent can't answer a question?

Accepted Answer

The agent gracefully hands off to a human. It transfers the call with full context and transcript to a live agent.

Question 8

How is RAIEON different from generic voice AI platforms?

Accepted Answer

Global platforms like Retell and Bland AI have limited language support and zero local Arabic dialect fluency. RAIEON was built from the ground up for the local market.

Question 9

What if I need something custom?

Accepted Answer

Enterprise plans include full per-tenant customization — custom integrations, bespoke conversation flows, white-label deployment, and dedicated voice design.

Question 10

I'm already using another platform. How hard is it to switch?

Accepted Answer

We migrate you for free. Phone numbers, agent configuration, knowledge base, conversation history, and integrations — our team handles everything.

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