Last updated: June 2026
RAIEON TECH LTD provides an AI communication platform for businesses. This page explains how customers and end users can request deletion of data processed through RAIEON, including data received from Meta products such as Facebook Pages, Messenger, Instagram, and WhatsApp.
If you are a RAIEON customer or account administrator, email [email protected] from your account email address with the subject "Data Deletion Request". Include your business name, tenant or account email, the channels to delete, and whether you want to delete configuration data, conversation data, channel credentials, or all account data.
If you messaged a business that uses RAIEON, you can request deletion by emailing [email protected] with the subject "Meta Data Deletion Request". Include the business or Page name you contacted, the channel you used, the approximate date of the conversation, and enough information for us to verify and locate the conversation.
You may also contact the business or Page owner directly. RAIEON will assist our customer with verified deletion requests where RAIEON acts as their processor or service provider.
Depending on the verified request and legal requirements, we delete or anonymize conversation records, messages, transcripts, summaries, attachments, channel credentials, platform-scoped identifiers, and related operational metadata connected to the request. Some records may be retained where required for security, fraud prevention, accounting, legal compliance, dispute resolution, or backup integrity.
We review deletion requests as quickly as reasonably possible and normally respond within 30 days. We may ask for additional verification before deleting data to protect customers and end users from unauthorized deletion requests.
For more detail about how RAIEON collects, uses, shares, protects, and retains data, read our Privacy Policy.
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